Refund policy

Last updated: 18 October 2026

This policy explains how returns and refunds work at MintCondition Tech. It sits alongside our 12-month warranty and does not limit your rights under the Australian Consumer Law.

30-day change-of-mind returns

If you change your mind, you can return a device within 30 days of delivery for a refund, as long as:

  • it is in the same condition you received it, with no new marks, damage or wear;
  • it comes back with everything that was in the box, such as the charger, cables and accessories; and
  • your personal data has been removed and the device is signed out of all accounts (iCloud, Google, Microsoft). For Apple devices, Find My must be turned off.

For change-of-mind returns, you pay the cost of sending the device back to us. We recommend a tracked service, as we can't refund items that don't reach us.

Faulty, damaged or not as described

If your device is faulty, arrived damaged, or isn't as described in the listing, it is not a change-of-mind return. Contact us and we will cover the return postage and repair, replace or refund it under our warranty and the Australian Consumer Law.

How to start a return

  1. Email support@mintconditiontech.com.au or call 1300 001 277 with your order number and the device you're returning.
  2. We'll confirm your return and send instructions.
  3. Send the device to: MintCondition Tech Returns, PO Box 333, Kerrimuir VIC 3129.

Refunds

Once your return arrives, we'll inspect it and let you know the outcome. Approved refunds go back to your original payment method, usually within 5 business days of approval. Your bank or card provider may take a few extra days to show the funds.

If a device comes back damaged, with missing items or still locked to an account, we'll contact you to sort it out before any refund is processed.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

MintCondition Tech (ABN 86 693 524 604) · 1300 001 277 · support@mintconditiontech.com.au