30-Day Returns
Changed your mind? You can return any device within 30 days of delivery for a refund.
Return conditions
- Start your return within 30 days of the delivery date.
- The device must be in the same condition you received it, with no new marks, damage or wear.
- Include everything that came in the box, such as the charger, cables and any accessories.
- Remove your personal data and sign out of iCloud, Google or Microsoft accounts. For Apple devices, turn off Find My so Activation Lock is disabled. We can't accept devices that are still locked to an account.
How to return a device
- Email support@mintconditiontech.com.au with your order number and the device you're returning.
- Pack the device securely and send it to: MintCondition Tech Returns, PO Box 333, Kerrimuir VIC 3129. We recommend using a tracked postage service.
- Once the device arrives, we'll inspect it and refund you to your original payment method.
Return postage
For change-of-mind returns, you pay the cost of sending the device back to us.
If your device is faulty, not as described, or arrived damaged, it isn't a change-of-mind return. We'll cover the postage and repair, replace or refund it under our 12-month warranty and the Australian Consumer Law.
If a return doesn't meet these conditions
If a device comes back damaged, missing items or still locked to an account, we'll contact you to sort it out before any refund is processed.
Your rights under Australian Consumer Law
This change-of-mind policy is in addition to your rights under the Australian Consumer Law, which can't be excluded.
Questions? Call 1300 001 277 or email support@mintconditiontech.com.au.